… well every-fucking-one!!! One of our clients brought in his laptop cos it was disconnecting from the internet and then shutting down. Hmm… might have the blaster worm methinks. I asked him what antivirus prog he had and was totally unsuprised by the answer of "none". I told him to bring it in and I´d have a look.
After a good six hours of installing and running virus scans, spyware removal tools, virus removal tools, updates, blah, blah, blah, it was finally up and running again!
Next job – go and hunt down every single system builder that provides PCs that can connect to t´internet but don´t have antivirus, firewalls and spyware removal tools installed as standard, and beat them to death with their own recoery CDs. And I mean the full version, not just this "15 day trial" shit that some of them try.
Its stupid to assume that everyone who needs to use a PC knows how to use a PC safely and fix them if something goes wrong. If the big system builders want to reduce support costs (and make my life easier, please) then they should provide the tools and just up the cost a little. If I can pick up a copy of Norton for ?15 then they should be able to include all the tools you need at very little extra cost.
It just makes sense people!!