Archive for June 13th, 2005

1and1 doesn’t like Porsches

I´ve been trying to register a domain name thats part of a series and for some reason when I go in and enter it in the 1and1 control panel it just comes up that the domain is not available. I´ve checked the various whois databases and it is available and has been for the last three months that I´ve been trying. I´ve also gone to a few other registrar´s sites and they are quite happy to let me register it but since 1and1´s firewall blocks mysql traffic then I can´t host anywhere else.

 
I tried playing around with the domain name and using different combinations, missing letters out and such, and finally determined that the control panel won´t let me register anything with "porsche" in it. Strange. I´ve also tried it in a number of contracts and accounts but can´t get it to work. So onto the next stage, contact technical support. The general phone line is useless as it seems to be one of those Asian based call centers where the staff don´t actually seeem to know whats going on. The premium support line is better but they refuse to admit that there is a problem! Emailing them just causes the same kind of replies but in an easy to read text form.
 
I´m gonna harrass tech support again to keep me occupied for a bit then gloomily sit here all afternoon thinking up complecated dns senarios to get around someone elses problem.

If anyone needs me…

… I´ll be in the cupboard having a nervous breakdown.

There´s two main reasons for this. First we launched a new project last week and it seems that some people are having problems with a javascript function or two in the registration process. And of course I´m the only tech support for the moment so I´m getting all the emails and trying to figure out whats going on. I know, this should of been fixed in the testing phase but we´re only small and there´s only so much I can do, so I´m going to have to fix the bits that people seem to be having trouble with and hope the emails stop coming in.

 
The other thing thats causing me stress is Firefox. I think it´s a great browser and there´s my problem. Other people are starting to use it as well, so over the last year the usage stats have shifted from 95% IE to about 70% ish with Firefox taking up nearly 30%. This is fine with me but unfortunately some of our designers didn´t check the layouts of some projects in Firefox and they are a bit ´off´. So I´m slowly going through them and making changes and browser hacks all over the place. Learning a hell of a lot about CSS though.
 
I can´t wait for the weekend and it´s only Monday morning